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Encore appoints new CEO

John Wales (left) welcomes new CEO Joe Steele

Encore has appointed Joe Steele as its new CEO, and Nick Benjamin will join in March as the new Chief Technology Officer (CTO).

Co-founder John Wales is stepping down as CEO to take more of a back seat in the company.

The ticket specialist says it is “embarking on a new chapter of technology-fuelled growth and expansion,” as it targets 30% growth in ticket volumes in 2018.

Mr Steele was formerly Group CEO of Bookatable, recently acquired by and integrated into Michelin Group. He also held digital leadership roles at Expedia, TripAdvisor and Thomas Cook Group, and brings experience of business transformation and international growth.

Mr Benjamin is currently CTO of Dunelm. He will use his technical expertise to drive the business’ technology strategy, with new system integrations planned in 2018.

John Wales says: “I am delighted both Joe and Nick are joining me and the rest of the team at Encore at this pivotal time, and look forward to working together to achieve our growth ambitions.”